Luc Vachon

Supervised the delivery of the contact center transformation portfolio (15-20 M$) assessing project health status, acting on risk/issue mitigation, problem resolution, reporting to steering committee and PM coaching

Led, managed and coached a team of 10-12 project managers and PCO

Management contribution included roadmap tracking, project estimations, procurement, hiring, operational budget tracking, management committees

• Led and managed a team of 20 people into the delivery of IT services, which included data center operations, end user support, infrastructure and system evolution, information security and governance;
• Responsible for tracking the IT project portfolio and IT risk management:
  • Introduced an Agile based scope management process for service evolution,
  • Coached the managers in developing more mature practices for technological change management (ITIL v3 inspired) and increased collaboration within the operations and support team;
• Set the strategic directions for IT aligned on demand and evolution;
• Responsible for human resource management, financial management, provisioning and contract management, service level management, information and system security management including audits.

The Agency Technology and Information System Department leads the Oacis clinical information system replication project for the Montreal Area. The project implements a business/clinical transformation which relies on better quality and availability of the clinical data to increase efficiency in delivering healthcare services: the project replaces the paper based record with an electronic patient record. This large project involves 30 healthcare centers (estimated budget is around $130 M), change management, regional IT service operations, COTS integration, information security/privacy, interoperability and systems development.

• Guided and tracked 5 healthcare centers as they were undertaking the installation and deployment which also included acting as an account manager regarding regionally operated IT services;
• Led a team of clinical specialists and project managers from mental health institutions in producing a business impact analysis which obtained appraisal from the regional clinical committee.
• Supervised and provided support to the prime contractor and healthcare centers project managers during the CIS implementation;
• Delivered a strategy to approach the development of a primary care services support module.

As an independent consultant, he teamed up with other organizations to deliver strategic plans and manage projects.

Regional business plan for the regional consolidation of IT facilities from 20 healthcare centres for Montérégie Health and Social Services Agency (Bell/Cosior) [December 2011 – December 2012]

Prepared scenarios and content discussion, moderated workshops about IT services strategy, governance, technological architecture, cost estimates and transition planning. Also acted as project manager reporting to the customer project office.

IT Strategy - Senior Management Interviews for Agence de la santé et des services sociaux de Montréal (Alithya) [December 2012]

Conducted interviews of the senior management in preparation of a three-year plan

IT Strategic Plan for Centre Jeunesse de Montréal / Institut universitaire (Cosior) [May 2011 – March 2012]

Led, moderated and produced the five-year strategic plan update. The Center counts more than 3000 professionals delivering services across 45 sites and supported with an IT service team of 40 specialists.

Business development, market intelligence development, customer and industry relationships, sourcing/teaming/partnership agreements,  professional services as executive consultant in healthcare IT.

Funded by the Canadian Government, Canada Health Infoway (CHI) collaborates with the ten provinces and three territories to implement confidential and secure interoperable clinical health record systems. It supports knowledge and best practice sharing as well as solution replication among the regions. CHI has ramped up over $300 M to support the implementation of the Dossier de santé du Québec (DSQ), a $565 M provincial initiative to deploy interoperable health records.

• Acted as the main intermediate between the investor, Infoway, and the prime contractor, the Ministry of Health and Social Services to initiate and track investment projects
  • Investment request preparation for budget approval by the Board and legal contract preparation
  • Participation to various management and standards committees,
  • Project status reporting and risk management,
  • Deliverables compliance and payment authorization,
  • Quality assurance group lead for the region,
  • Responsible for the following investment projects:
    • iEHR: Phase 2.1: Design and procurement of the HIAL infostructure component for the DSQ (2.2 M$)
    • Laboratory: Phase 1.1: Solution architecture and project planning for the Quebec lab domain repository (500 K$)
    • iEHR: Phase 2.2: Implementation and deployment of the HIAL systems (26 M$)
    • iEHR: Phase 2.3: Implementation and deployment of the EHR solution including presentation services, longitudinal record services, lab domain registry as well as regional clinical data repositories (118 M$)
    • DSQ Governance (20 M$)

Proxy Management Software Development Project for Caisse de dépôt et placement du Québec [April 2006 - October 2006]

In charge of a software development project recovery, he lead and managed the implementation of a proxy management tool for the legal service that allowed to plan, to track and to publish the organization’s actions regarding its role as a shareholder and voting on proposals.

EHR Detailled Architecture for Agence de santé et de services sociaux de l’Estrie [June 2005 - April 2006]

Leaded the delivery of the detailed architecture of the foreground project aiming to implement five services of an electronic health record (labs, imaging, service request, autonomy evaluation, vaccination) as part of the computerization of the local service networks of the Eastern Townships region.

Sharepoint Implementation for Caisse de dépôt et placement du Québec [January - June 2005]

Delivered the migration of the Lotus Notes intranet to a new Sharepoint platform as the Caisse’s enterprise portal. Planned, managed and controlled the execution of the project including the design, the construction, the acceptance and the migration in production of the enterprise portal. This high visibility project has been successfully delivered on time, on budget, with very positive feedback from the customer.

Regional IT Strategic Plan for Agence de santé et de services sociaux de l’Estrie [November 2004 - February 2005]

As part of the strategy team, he developed a master plan to leverage the main health center clinical information system as a regional asset and to deploy the technology in support to the other Eastern Townships health centers. His involvement included:

• Outlining the reference architecture
• Estimating the transition costs from the present to the target situations
• Estimating the costs of adding services such as case management and clinical pathways
• Estimating the costs of adding knowledge management systems and functions
• Planning the implementation
• Summarization of the expected benefits.

Enterprise Portal Feasibility Study for Caisse de dépôt et placement du Québec [September - November 2004]

He managed and led the feasibility study that yielded the implementation project of the Caisse’s enterprise portal.

As a project manager and senior consultant, he delivered and supervised the delivery of professional services for digital strategy and solutions.

Human research ethics compliance document management for Research Institute of the McGill University Health Center [February 2001 - July 2004]

Scenario analysis for the automation of human research ethics compliance processes and board management.

Information technology master plan for Old Port of Montreal Corporation (CGI)                 

IT Division intranet revamp project for Standard Life          

Opportunity analysis for the implementation of an enterprise portal for Domtar (R3D)

Intranet development strategy validation for Natrel (CGI)              

Business case analysis for electronic distribution of handouts to the students and copyrights management for Collège Ahuntsic (CGI)

Procurement Process for Totalmédia (Fondation Lucie et André Chagnon)

Requirements analysis, request for proposal and proposal analysis for the content creation and publishing environment of the Réseau Proteus Health Portal (now PasseportSante.net) .

Enterprise portal design and delivery for Loto-Quebec (CGI / Nter)      

Enterprise portal design and delivery including the casinos websites

CGI web site and intranet collaboration tools for CGI Corporate Branch             

Business Development Support for CGI (Montreal)

Business solution, technological architecture, cost estimating, proposal preparation Bibliothèque nationale du Québec, Air Canada, Bombardier Recreational Product web sites

E-Document Solution Analysis for SOQUIJ (Sirius services conseils)

Process management, document management, technological orientations, business analysis, project management (coaching), access to electronic documents on Internet

He implemented Stellent’s document management and Internet publishing solutions. He has been in charge of recruiting technical staff for design, production and operation of Cyberpresse.

He delivered feasibility studies, digital strategy plans, customer presentations, proposals, technological architectures, project plans, etc.

He contributed to CGI business management and to the development of best practices in the domain of digital strategy.

Covered client cases include: Bell Actimedia, Arthur D. Little (Boston), AXA, Barreau du Québec, Banque Laurentienne, Bell/Juste pour rire, Caisse de dépôt et de placement, Bouclair, Centraide, Finstra, Hydro-Québec, Institut de commerce électronique, Institut de design de Montréal, IRSST, Publisac.ca, Radio-Canada, SAQ, Uniselect

Intellia has been the first company to set up business in Montreal’s Cité du Multimédia.

As a member of the executive committee, he managed a group of approximately 75 persons in the delivery of professional service mandates (projects, customer support and system hosting) while his core duty has been to insure sales would transform into profitable projects and move the company from red to black ink figures.

Following the Intellia-Socom merger, he implemented a new organizational structure to suit the needs of the growing company.

He set in place project tracking mechanisms and coaches the project leaders into increasing the earned value.

He implemented an assignment management system to improve resource availability and recruiting forecasts.

He contributed to business development and reviewed proposals for quality and feasibility before submission.

He participated to enterprise initiatives (moving, ERP implementation, intranet, etc.)

He was involved in administrative management (budget, billing, project review), human resource management as well as setting up a framework for professional practice development.

He was responsible, among others, of delivery to the following clients: Archambault, Artimage, Bombardier, Radio-Canada, CN, IRSST, Journal de Montréal, Logibro, Nordx/CDT, Quebecor, Radio-Shack, Rona, Star-Alliance, Vacances Air Canada.

As a manager, he was in charge of a group of ten consultants. He contributed to business development and sales support of the services.

He was involved in operations management as well as in professional practice development.

During this 11 year period at CGI, he delivered many mandates as project manager, project coordinator, business analyst and new technologies specialist.

• Bell Emergis, project manager for the implementation of the Nordx/CDT Internet site and product catalog.
• Robert Transport, technological analysis for the evolution of a yard management system.
• NovaBus Corp., project manager for the performance of a contingency analysis which evaluated risks and recommended palliative measures.
• City of Montreal (Direction générale des technologies de l’information), wrote an introductory guide on security requirements and implementation in electronic interchange illustrating, among other issues, how electronic purchase transaction are securely executed.
• Ministère de la Famille et de l’Enfance (Government of Quebec), project manager and principal analyst in developing the technological architecture for the new ministry. Scope covered technologies including electronic document management, relational databases, multidimensional databases, geographical database, Internet and intranets, office automation, telecommunication networks.
• Greater Montreal Real Estate Board, performed a study on members interconnection and wrote a Request for proposal document in view of the selection of a communication provider.
• Greater Montreal Real Estate Board, prepared the implementation plan for the Internet/intranet solution and presented it to the board.
• CGI’s Chief Financial Officer, project manager and principal architect for the achievement of the preliminary study, technological architecture and infrastructure deployment in building the company’s intranet (11 locations, 1900 users).
• Bell Canada, business opportunity study addressing the requirements and strategic evolution scenarios for the broadcast industry market in a context of converging technologies.
• Proposes and coordinates the CGI-Cossette partnership.
• Montreal Urban Community, project coordinator responsible of the technical aspects in the implementation of a new financial system (Oracle Financials). Involved MUC’s Treasury, IT services, Police, Water treatment plant among others).
• Entourage Technical Services, architectural review of the computer aided dispatch system scenarios and evaluation of the impacts on peripheral administrative functions.
• Atlantic Lottery Corporation, project manager and main analyst in delivering a study on technological directions and opportunities in the lottery sector given the availability of new technologies and market globalization catalyzed by the Internet.
• Board of Trade of Metropolitan Montreal, consultant on the MetroNet project which aimed at the implementation of new collaborative tools for the many organizations involved in economic development of the region.
• Aéroports de Montréal, project manager and system designer for development and deployment of a new flight information display system (Mirabel Airport).
• Aéroports de Montréal, project manager and main architect for the design of the technological architecture of the dual airport IT and network systems.
• Montreal Urban Community 9-1-1 Emergency Center, as an OR specialist, performed a study on qualitative and quantitative aspects of the work and recommended new work schedule to the union assembly and the direction.
• Centre de référence des directeurs généraux et des cadres, performed an analysis of strength and weaknesses and recommended an action plan to improve the office automation environment and its operation.
• Videotron, performed a technological direction study regarding the evolution of the resource management system (VAX).
• Videotron, requirement analysis, request for proposal, proposal analysis and recommendation report for the upgrade of an IVR system used for voice mail and audiotext application and supporting ISDN links.
• Montreal Urban Community’s Treasury, as the principal system architect, performed the requirement analysis and participated to the selection of the MUC’s new financial system.
• Banca della Svizzera Italiana (Switzerland), as a system architect and software analyst, worked on the conversion of a mainframe banking system to a Unix environment. Among other things, he designed and developed a CA7 to Unicenter conversion tool.
• Air Canada, as a system and network architect and as a project coordinator, participated to the implementation of the development framework in the ARTOS project.
• Pouliot Mercure, as a systems architect, proposed a master plan for the evolution of office automation and other law related technologies in this lawyers firm.
• Ministère des Communautés culturelles et de l’Immigration (MCCI), as the systems architect, analyzed the requirements, prepared the request for proposal and participated to the selection process (including a test bench) for the acquisition of hardware, software and network equipment for a 700 user and 18 location system deployment.
• Volvox, worked on the definition and project planning of an R&D component related to mobile communications and multimedia.
• Molson Breweries, as a systems architect, analysed the requirements and recommended the technological architecture of the Télévente system which is a centralized order management system.
• Hydro-Quebec, as a system analyst and project manager, designed and implemented an inventory tracking system using bar code technology.
• Volvox, as a system analyst and project manager, worked on preliminary planning of the R&D efforts related to telecommunications, presented a study on domains of interest and directed work on the difficulty of multiple database accesses.
• Burroughs Wellcome, as a telecommunication specialist, performed a selection study and recommended an auto-attendant system coupled to a voice-mail system.
• Télébec, produced the Dorval telecommunications section of the IT recovery plan.
• Air Canada, as a project manager and telecommunication specialist, he designed and coordinated the implementation of a hand-held (Pen and Display) passenger check-in system for Montreal, Ottawa and Toronto RapidAir gates.
• Téléglobe Canada, as an interim technology consultant in the Architecture and Technology group. Worked more specifically on a recommendation for the evolution of the executive information system.
• Anna-Laberge Hospital, as a telecommunication specialist he performed a capacity planning study regarding the networking infrastructure of the hospital.
• Air Canada, Communication Services, as a system specialist:
  • designed the architecture, developed and implemented a communication interface to access the Gemini reservation network from Air Canada’s LANs.
  • migration of specialized gateway for the implementation of an SNA backbone in the Gemini reservation network.
  • workstation standardization and selection exercise that lead to an RFP process and recommendation for the purchase of 800 desktop computers.
  • impact analysis on the introduction of Unix systems in the Air Canada systems architecture (part of an IT strategic planning exercise).
  • portable computer (notebook) standardization and selection exercise.
• Kubernetic, as a systems specialist, analyzed and recommended solution for the implementation of a sorting system implemented as a monorail with an intelligent train pulling tilting tray wagons.
• Hydro-Québec, as a telecommunications specialist and project manager, he produced LAN usage and management guides.
• Téléfilm, recommended solutions for the improvement of the human resource databases.
• Télébec, as a telecommunication specialist, designed, developed and implemented the PAF system used for appointment calendar management by Customer Services
• Air Canada, as a systems analyst, designed the architecture and wrote specifications in the development of a LAN based Yield Management system.
• Air Canada, as a telecommunication specialist and project manager, designed, developed and implemented a flight plan gateway in between Air Canada’s operations host and Transport Canada ADIS network.

Pitney Bowes, as a systems analyst, collaborated to software requirement specifications and software design for the NICE environment, an NFS like tool.

Air Canada, as a systems and telecommunications specialist, designed and developed a communications gateway, managed and implemented sub-projects involving the introduction of handheld computers in Air Canada Cargo premises and pick-up & delivery trucks, trained and supported telecommunication technicians in the implementation and operation of a shipment tracking system.

Lallemand, analysed, designed and implemented a control program to control the yeast washing and separation process, as a software designer, developed and implemented a language interpreter for yeast production control programs.

CN Rail, designed, developed and implemented a remote switching control program for breakers powering an electric train.